Privacy Statement
This document was last updated on 01/10/2024
Éclore Clinics BV, registered at Smakkelaarshoek 5, 3511EC Utrecht, Chamber of Commerce (KVK) number: 94714959 is committed to protecting your privacy and ensuring the secure handling of personal data. This Privacy Statement outlines how we collect, use, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR).
1. Personal Data We Collect
We collect and process the following personal data:
– Name, address, phone number, email.
– Medical information (e.g., health history relevant to treatments).
– IP address, location, and browsing activity on our website.
2. Purpose of Data Collection
We collect personal data to:
– Process appointment bookings and consultations.
– Provide personalised treatments and services.
– Communicate with you regarding appointments and services.
– Comply with legal obligations.
3. Legal Basis for Processing
We process your personal data based on:
– Consent for marketing communications.
– The necessity to perform a contract (treatments/services).
– Legal obligations (e.g., medical record retention).
4. Data Sharing
We do not sell personal data to third parties. However, we may share data with trusted service providers (e.g., IT services) under strict data protection agreements. Éclore Clinics BV remains responsible for all processing carried out on our behalf.
5. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected. For medical records, we comply with applicable legal retention periods.
6. Your Rights
You have the following rights under GDPR:
– Access your data
– Rectify inaccurate data
– Erase data (Right to be Forgotten)
– Restrict or object to data processing
– Data portability (transfer your data to another provider)
To exercise any of these rights, please contact us at info@ecloreclinics.com. We will respond within 4 weeks.
7. Cookies
We use cookies to improve your experience on our website. Cookies help us understand user preferences and enhance website functionality. You can manage or disable cookies in your browser settings.
8. Data Security
We take data security seriously and implement secure connections (SSL) and access controls to prevent unauthorised access to personal data. If you suspect any data misuse, contact us immediately.
9. Sensitive Data
Our website is not intended to collect personal data from visitors under 18 years old. We encourage parents to be involved in their children’s online activities to prevent data collection without consent. If you believe we have collected data on a minor without parental consent, please contact us at info@ecloreclinics.com, and we will delete this data promptly.
10. Changes to the Privacy Statement
We reserve the right to amend this Privacy Statement. Changes will be posted on our website, and significant updates will be communicated directly to clients.
11. Contact Information
For any privacy-related questions or concerns, please contact us:
Clinic Hours: 10:00 AM – 10:00 PM
Telephone: +31 (06) 42 78 99 66
Email: info@ecloreclinics.com
Address: Smakkelaarshoek 5, 3511EC Utrecht
12. Complaints
If you are dissatisfied with our statement, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).