General Terms & Conditions
This document was last updated on 01/10/2024
These Terms & Conditions apply to all services, treatments and products provided by Éclore Clinics B.V., registered at Smakkelaarshoek 5, 3511EC Utrecht, Chamber of Commerce (KvK) number 94714959.
By booking an appointment, purchasing a product, or using any of our services, the client confirms agreement to the following terms:
1. Definitions
– Éclore Clinics: Éclore Clinics and personnel.
– Client: Any individual engaging with Éclore Clinics for consultation, treatment, product or services.
– Treatment: Any aesthetic or wellness service offered by Éclore Clinics.
– Products: Any item sold within the clinic.
2. Éclore Clinics Responsibility
– Éclore Clinics applies strict safety protocols across all treatments.
– Treatments are carried out by qualified professionals using certified medical-grade technology.
– Éclore Clinics provides clear and honest communication regarding treatment expectations, risks, and outcomes.
– All clients are treated with discretion, respect, and professionalism in a calm, inclusive environment.
– Consultations are conducted with care and attention, allowing space for informed decisions.
– Treatments are offered only when professionally suitable and in the client’s best interest.
– While we uphold the highest standards, Éclore Clinics does not guarantee specific outcomes, as results vary per individual.
3. Client Responsibility
– Clients must be 18 years or older.
– Clients must disclose all relevant health information prior to treatment or product purchase.
– Éclore Clinics is not responsible for complications resulting from unreported health conditions or changes.
– Clients must follow all preparation and aftercare guidelines. Failure to do so releases Éclore Clinics from liability for any resulting effects.
3. Safety & Standards
– Éclore Clinics reserves the right to decline or discontinue treatment at any time if doing so is in the interest of safety or professional integrity.
5. Cancellation Policy
– Consultations: Must be cancelled at least 24 hours in advance. A €50 fee applies otherwise.
– Treatments: Cancellations within 24 hours or no-shows may incur a minimum fee of 20% of the treatment value.
– Treatments may be cancelled by either Éclore Clinics or the client in case of unforeseen circumstances such as illness, unreported health changes, equipment concerns, or failure to follow preparation guidelines. The party responsible for the cancellation may be held liable for the costs incurred.
6. Payment
– Clients agree to the prices listed on the Éclore Clinics website or partner booking platforms.
– Payment is due at booking or immediately following the treatment.
– Refunds are not provided for subjective dissatisfaction or variable results.
– Deposits are non-refundable for missed appointments or short-notice cancellations (less than 24 hours).
– If Éclore Clinics cancels a treatment for internal reasons (e.g. equipment safety), no fee is charged.
– If a treatment is cancelled due to client-related issues, applicable fees may apply.
7. Privacy & Confidentiality
– Éclore Clinics complies with GDPR regulations.
– Client data is used exclusively for service delivery and is kept confidential unless disclosure is required by law.
8. Liability
– Éclore Clinics is not responsible for loss or damage to personal belongings.
– Any damage to clinic property caused by a client will be charged in full.
– Products sold are supplied by third-party brands. Éclore Clinics acts solely as a reseller and is not liable for side effects or damage caused by these products. Concerns should be directed to the manufacturer.
– Liability for treatment-related issues is limited to the amount covered by our professional insurance.
9. Complaints
– Clients may submit complaints to info@ecloreclinics.com.
– We aim to address all concerns within 7 working days.
10. Governing Law
– All agreements are governed by Dutch law.
– Disputes will be submitted to the competent court in the Netherlands.
11. Amendments
– Éclore Clinics may update these Terms at any time.
– The latest version is always available on our website.